FAQ

A SEER (Seasonal Energy Efficiency Ratio) rating measures the efficiency of your heating and cooling equipment. It represents the amount of cooling your system delivers per dollar spent on electricity compared to other systems. Essentially, the SEER rating indicates how efficiently an air conditioner or heat pump operates over an entire cooling season.

• Efficiency Indicator: The higher the SEER rating, the more efficient the system. For example, a unit with a SEER rating of 15 is more efficient than one with a SEER rating of 13.
• Range of Ratings: SEER ratings for HVAC units typically range from 13 to 21.
• System Components: The SEER rating is based on the combination of the outdoor unit (heat pump or air conditioner) and the indoor unit (evaporator coil and furnace or air handler). Upgrading components can improve the overall SEER rating.

Understanding SEER ratings helps homeowners make informed decisions about their HVAC systems, potentially leading to lower energy bills and enhanced comfort.

The SEER rating on the Energy Guide label may differ from the rating quoted by your dealer for several reasons:

1. Combination of Components: The SEER rating of an HVAC system is based on the combination of both the outdoor unit (heat pump or air conditioner) and the indoor unit (evaporator coil and furnace or air handler). The Energy Guide label typically shows the SEER rating for the outdoor unit alone, while your dealer’s quoted SEER rating might reflect the combined efficiency of the entire system.
2. Indoor Unit Compatibility: The specific indoor unit paired with your outdoor unit can affect the overall SEER rating. Dealers often quote a higher SEER rating that includes the most efficient indoor unit option available.
3. Testing Conditions: The SEER rating on the Energy Guide is based on standardized testing conditions. Your dealer’s quote might take into account the specific conditions of your home, such as insulation quality, ductwork efficiency, and climate, which can influence the system’s actual performance.
4. Upgraded Components: If your dealer recommended upgrading certain components, such as a higher-efficiency evaporator coil or air handler, the combined SEER rating would be higher than the rating on the Energy Guide for the standard configuration.
5. Manufacturer Variations: Different manufacturers may have variations in their testing methods and equipment combinations, leading to slight differences in SEER ratings.

Always consult with your dealer to understand the specifics of your quoted SEER rating and how it applies to your entire HVAC system setup.

Preventative maintenance for your heating and cooling systems is essential for several reasons:

1. Maximize System Lifespan: Regular maintenance helps extend the lifespan of your HVAC system by ensuring that all components are in good working condition and preventing premature wear and tear.
2. Improve Efficiency: Routine inspections and tune-ups keep your system running at peak efficiency, which can lower your energy bills by reducing the amount of electricity your system needs to operate.
3. Prevent Breakdowns: Preventative maintenance helps identify and fix minor issues before they become major problems, reducing the likelihood of unexpected breakdowns and costly repairs.
4. Enhance Air Quality: Regular maintenance includes cleaning and replacing filters, which improves indoor air quality by removing dust, allergens, and other pollutants from the air.
5. Maintain Safety: Regular inspections can uncover potential safety hazards, such as frayed wires or gas leaks, ensuring your heating and cooling systems operate safely.
6. Optimize Performance: Maintenance tasks, such as calibrating the thermostat and checking refrigerant levels, ensure your system delivers optimal performance and comfort.
7. Warranty Compliance: Many HVAC manufacturers require regular maintenance to keep warranties valid. Skipping maintenance could void your warranty, leaving you responsible for repair costs.
8. Cost Savings: By preventing major repairs and maintaining efficiency, regular maintenance can save you money in the long run by reducing energy consumption and extending the life of your equipment.

To ensure your HVAC system runs smoothly and efficiently, schedule regular preventative maintenance with a qualified professional.

If you’re experiencing issues with your HVAC equipment, follow these steps to troubleshoot and resolve the problem:

1. Check the Basics:
   • Power Supply: Ensure your HVAC system is plugged in and the circuit breaker hasn’t tripped.
   • Thermostat Settings: Verify that your thermostat is set to the correct mode (heating or cooling) and the desired temperature.
   • Filters: Check if the air filters are clean. Dirty filters can restrict airflow and cause the system to malfunction.
2. Inspect for Obvious Issues:
   • Vents and Registers: Make sure all vents and registers are open and unobstructed.
   • Outdoor Unit: Check if the outdoor unit is free of debris and has clear airflow around it.
   • Drain Lines: Inspect the condensate drain lines for clogs or blockages.
3. Reset the System:
   • Turn off the HVAC system at the thermostat and the breaker.
   • Wait a few minutes before turning the system back on to reset it.
4. Listen and Look for Signs:
   • Noises: Listen for unusual noises, such as banging, grinding, or squealing, which could indicate a mechanical issue.
   • Leaks: Look for water or refrigerant leaks around the indoor and outdoor units.
5. Consult the Manual:
   • Refer to the user manual for your specific HVAC equipment to identify any error codes or troubleshooting steps provided by the manufacturer.
6. Contact a Professional:
   • If the basic troubleshooting steps don’t resolve the issue, it’s time to contact a professional.

How Michael Pollitt, Inc. Can Help:

• Expert Assistance: As your local HVAC experts, we are here to help troubleshoot and resolve any issues with your equipment.
• Trained Technicians: Our NATE-certified senior service technicians have the experience and knowledge to diagnose and fix a wide range of HVAC problems.
• Factory Support: If necessary, we can contact Trane’s network of troubleshooting technicians and factory-supported Service Managers to address more complex issues.
• Customer Service: Call us at Michael Pollitt, Inc. to schedule a service appointment. We’ll promptly send a technician to diagnose and repair your system, ensuring it operates efficiently and effectively.

Don’t hesitate to reach out to us for professional help. We’re committed to ensuring your HVAC system runs smoothly and keeps your home comfortable year-round.

1. Types of Filters:

• Standard Fiberglass Filters:
  • Description: Inexpensive, disposable filters made of layered fiberglass fibers.
  • Best For: Basic dust and debris removal.
  • Replacement Frequency: Monthly.
• Pleated Filters:
  • Description: Made from polyester or cotton pleated material, these filters capture more particles due to their increased surface area.
  • Best For: Improved dust, pollen, and pet dander removal.
  • Replacement Frequency: Every 1-3 months, depending on usage and environment.
• High-Efficiency Particulate Air (HEPA) Filters:
  • Description: Capable of capturing 99.97% of particles as small as 0.3 microns.
  • Best For: Allergy sufferers and areas requiring high air quality.
  • Replacement Frequency: Every 6-12 months, depending on the specific filter and usage.
• Electrostatic Filters:
  • Description: Use an electrostatic charge to attract and trap particles.
  • Best For: Homes with pets or smokers, and those looking for reusable options.
  • Replacement Frequency: Monthly cleaning, with replacement every 3-6 months.
• Media Filters:
  • Description: Large, thick filters installed between the main return duct and the blower cabinet, offering superior filtration.
  • Best For: Whole-house air cleaning and high-efficiency needs.
  • Replacement Frequency: Every 6-12 months.

2. How to Choose the Right Filter:

• Match the Blower Capacity: Always choose a filter that matches your HVAC system’s blower capacity to avoid airflow restrictions.
• Consider Allergies: If you or your family members suffer from allergies, opt for a HEPA or high-quality pleated filter.
• Assess Your Environment: Homes with pets, smokers, or high dust levels benefit from electrostatic or media filters.
• Balance Cost and Efficiency: While HEPA and media filters offer superior filtration, they are more expensive. Pleated filters provide a good balance of cost and efficiency for most households.

3. Replacement Frequency:

• Disposable Filters: Replace every 1-3 months. Check monthly and replace if visibly dirty.
• Washable Filters: Clean monthly to maintain efficiency.
• High-Efficiency Filters: Replace HEPA and media filters every 6-12 months, or as recommended by the manufacturer.

General Tips:

• Regular Checks: Inspect your filter monthly, even if it has a longer recommended replacement cycle.
• Seasonal Changes: During high-usage seasons (summer and winter), consider replacing filters more frequently.
• Manufacturer Recommendations: Always follow the manufacturer’s guidelines for your specific HVAC system and filter type.

By selecting the appropriate filter and replacing it regularly, you can ensure optimal air quality and system efficiency, enhancing the comfort and health of your home.

1. The specifics of your HVAC warranty can vary based on the manufacturer, model, and service provider. However, most standard HVAC warranties cover the following components and services:
   1. Parts Coverage:
   • Major Components: Typically, warranties cover key parts of the system, such as the compressor, evaporator coil, condenser coil, and heat exchanger.
   • Minor Components: Some warranties also cover smaller components like capacitors, relays, and fan motors.
   • Duration: Parts warranties often last between 5 to 10 years, but high-end models might offer longer coverage periods.
   2. Labor Coverage:
   • Installation Errors: If there are any issues due to improper installation, some warranties cover labor costs to correct these errors, usually within the first year.
   • Repairs: Labor coverage for repairs can vary. Some manufacturers include labor for a certain period (e.g., 1 year), while others might offer extended labor warranties for an additional cost.
   3. Conditions and Requirements:
   • Regular Maintenance: Most warranties require proof of regular maintenance by a licensed HVAC technician. Failing to maintain the system according to the manufacturer’s recommendations can void the warranty.
   • Registration: Many manufacturers require you to register your product within a certain time frame (usually 60-90 days) after installation to activate the full warranty.
   • Authorized Service Providers: Repairs and maintenance must be performed by authorized service providers to keep the warranty valid.
   4. Exclusions:
   • Wear and Tear: Normal wear and tear on the system and its components are generally not covered.
   • Consumables: Items like filters, refrigerant, and batteries are usually not included.
   • Damage: Warranties typically exclude damage caused by improper use, lack of maintenance, accidents, natural disasters, or unauthorized repairs and modifications.
   5. Extended Warranties:
   • Optional Coverage: Some manufacturers or dealers offer extended warranties that provide longer parts and labor coverage beyond the standard warranty period.
   • Cost: These warranties often come at an additional cost but can provide peace of mind for an extended period.

   Steps to Ensure Warranty Compliance:

   1. Register the Product: Make sure to register your HVAC system within the required time frame.
   2. Schedule Regular Maintenance: Keep up with regular maintenance and keep records of all service visits.
   3. Use Authorized Technicians: Ensure that all installations, repairs, and maintenance are performed by authorized and licensed technicians.
   4. Follow Manufacturer’s Instructions: Adhere to the manufacturer’s guidelines and operating instructions.

   For detailed information about your specific warranty coverage, refer to the warranty documentation provided by the manufacturer or contact your HVAC service provider. They can offer insights into the specific terms, conditions, and coverage details applicable to your system.

1. The lifespan of your HVAC unit can vary depending on several factors, including the type of system, quality of installation, maintenance practices, and environmental conditions. Here’s a general overview of the expected lifespan for different types of HVAC units:
   1. Central Air Conditioners:
   • Lifespan: Typically 15-20 years.
   • Factors: Proper installation, regular maintenance, and moderate climate conditions can help extend the lifespan.
   2. Heat Pumps:
   • Lifespan: Generally 10-15 years.
   • Factors: Regular maintenance and appropriate usage can prolong the life of heat pumps, especially in moderate climates where they are used for both heating and cooling.
   3. Furnaces:
   • Lifespan: Usually 15-30 years.
   • Factors: Gas furnaces tend to last longer than electric ones. Regular maintenance, particularly cleaning and inspecting burners and heat exchangers, can extend their life.
   4. Boilers:
   • Lifespan: Typically 15-30 years.
   • Factors: Quality of water, regular maintenance, and proper system balance can influence longevity.
   5. Ductless Mini-Split Systems:
   • Lifespan: Generally 15-20 years.
   • Factors: These systems can have a longer lifespan with proper maintenance and if they are not overworked in extreme conditions.
   6. Packaged HVAC Units:
   • Lifespan: Typically 10-15 years.
   • Factors: These units often have a shorter lifespan due to their exposure to outdoor elements.

   Tips to Extend the Lifespan of Your HVAC Unit:

   1. Regular Maintenance: Schedule annual or bi-annual maintenance checks with a licensed HVAC technician to keep your system in top condition. This includes cleaning, inspecting, and servicing all components.
   2. Filter Replacement: Replace or clean filters regularly, typically every 1-3 months, to ensure proper airflow and reduce strain on the system.
   3. Proper Installation: Ensure your system is installed by a qualified professional to avoid issues related to improper installation, which can significantly reduce the unit’s lifespan.
   4. Optimal Use: Avoid overworking your system by setting appropriate temperatures and using programmable thermostats to reduce usage when it’s not needed.
   5. Clean Surroundings: Keep the area around your outdoor unit clear of debris, leaves, and vegetation to ensure proper airflow and prevent damage.
   6. Timely Repairs: Address any repairs promptly to prevent minor issues from turning into major problems that could shorten your system’s lifespan.

   By following these best practices, you can maximize the efficiency and longevity of your HVAC unit, ensuring it serves you well for many years.

Water damage from your HVAC system can be a significant issue, but there are steps you can take to prevent it. Here’s a comprehensive guide to help you avoid water damage:

1. Regular Maintenance with Michael Pollitt, Inc.:
   • Schedule Inspections: Have your HVAC system inspected and serviced by a Michael Pollitt, Inc. professional at least once a year to identify and address potential issues before they cause damage.
   • Check the Drain Pan: Ensure the drain pan is not cracked or rusted and that it is properly positioned to catch any overflow.
2. Clean or Replace Air Filters:
   • Regular Replacement: Replace or clean your air filters every 1-3 months. A clogged filter can cause the evaporator coil to freeze and then leak water when it thaws.
   • Monitor Filter Condition: Keep an eye on the condition of your filters and replace them more frequently if you have pets or live in a dusty environment.
3. Inspect and Clean the Condensate Drain Line:
   • Regular Cleaning: Clean the condensate drain line regularly to prevent clogs that can cause water to back up and overflow.
   • Use a Cleaning Solution: Pour a mixture of vinegar and water or a commercial cleaning solution down the drain line to help clear any blockages.
4. Install a Safety Switch:
   • Float Switch Installation: Install a float switch in the drain pan that will shut off the system if the water level rises too high, preventing overflow.
   • Regular Testing: Test the float switch periodically to ensure it is functioning correctly.
5. Check for Leaks:
   • Inspect Connections: Regularly check all water connections, including hoses and pipes, for signs of wear, corrosion, or leaks.
   • Monitor the System: Be vigilant for any unusual signs of water around your HVAC unit, such as puddles, dampness, or mold growth.
6. Ensure Proper Installation by Michael Pollitt, Inc.:
   • Professional Installation: Make sure your HVAC system is installed by a licensed professional from Michael Pollitt, Inc. to avoid issues related to improper installation, which can lead to water damage.
   • Level Installation: Ensure the outdoor unit is installed on a level surface to prevent water from pooling around it.
7. Use a Dehumidifier:
   • Reduce Humidity: In humid climates, consider using a dehumidifier to reduce the moisture level in the air, which can help prevent condensation and water buildup in your HVAC system.
8. Insulate Ductwork:
   • Prevent Condensation: Insulate your ductwork to prevent condensation from forming and dripping onto ceilings or other areas of your home.
9. Install a Secondary Drain Pan:
   • Extra Protection: Install a secondary drain pan under your unit to catch any water that might overflow from the primary drain pan.
10. Monitor Humidity Levels:
    • Use Hygrometers: Place hygrometers in different areas of your home to monitor humidity levels and ensure they stay within a safe range (typically 30-50%).

By following these steps and maintaining your HVAC system with the help of Michael Pollitt, Inc., you can significantly reduce the risk of water damage and ensure your home remains safe and dry. If you suspect any issues or need assistance with maintenance, contact Michael Pollitt, Inc. for professional help.

Dealing with a burst pipe can be stressful, but taking immediate action can minimize damage and repair costs. Follow these steps and remember that Michael Pollitt, Inc. is here to help with all your plumbing needs:

1. Shut Off the Water Supply:

• Main Shutoff Valve: Locate and turn off the main water supply valve to your home to stop the flow of water. This valve is usually near the water meter or where the main water line enters your home.
• Local Shutoff Valve: If the burst pipe is part of a specific fixture (e.g., sink, toilet), turn off the local shutoff valve if accessible.

2. Turn Off the Electricity:

• Safety First: If the burst pipe is near electrical outlets or appliances, turn off the electricity in the affected area to prevent electrical hazards.

3. Drain the Water:

• Open Faucets: Open all faucets, both hot and cold, to drain the remaining water from the pipes.
• Flush Toilets: Flush toilets to empty the water from the tanks and bowls.

4. Address the Leak:

• Temporary Fix: Use pipe repair tape, a pipe clamp, or a piece of rubber secured with a hose clamp as a temporary fix to stop the leak.
• Professional Repair: Contact Michael Pollitt, Inc. for immediate assistance. Our licensed plumbers will repair or replace the burst pipe as soon as possible.

5. Remove Excess Water:

• Mop and Towels: Use mops, towels, or a wet/dry vacuum to remove standing water and prevent further damage.
• Dehumidifier and Fans: Use dehumidifiers and fans to dry the affected area and prevent mold growth.

6. Document the Damage:

• Photos and Videos: Take photos and videos of the damage for insurance purposes.
• Inventory: Make a list of damaged items and areas to provide to your insurance company.

7. Contact Your Insurance Company:

• Report the Incident: Notify your homeowner’s insurance company about the burst pipe and provide documentation of the damage.
• Claim Process: Follow the insurance company’s instructions for filing a claim and arranging for an adjuster to assess the damage.

8. Prevent Future Bursts:

• Insulate Pipes: Insulate exposed pipes to protect them from freezing temperatures.
• Maintain Heat: Keep your home adequately heated during cold weather, even when you’re away.
• Seal Cracks: Seal any cracks or gaps in your home’s foundation, walls, and windows to prevent cold air from reaching your pipes.
• Regular Inspections: Schedule regular plumbing inspections with Michael Pollitt, Inc. to identify and address potential issues before they become major problems.

By following these steps, you can effectively manage a burst pipe situation, minimize damage, and take measures to prevent future occurrences. For professional assistance and repairs, contact Michael Pollitt, Inc. immediately. We’re here to help with all your plumbing needs.

A leaking faucet can be a common and frustrating problem. Here are several reasons why your faucet might be leaking and how Michael Pollitt, Inc. can help:

1. Worn Out O-Rings:
   • Cause: O-rings are small rubber rings that fit around the base of the faucet handle. Over time, they can wear out, causing leaks near the handle.
   • Solution: Replace the worn-out O-rings. Contact Michael Pollitt, Inc. to ensure proper replacement and prevent further issues.
2. Corroded Valve Seat:
   • Cause: The valve seat connects the faucet to the spout and can corrode over time due to water sediment, causing leaks around the spout area.
   • Solution: A professional from Michael Pollitt, Inc. can clean or replace the corroded valve seat to stop the leak.
3. Worn Out Washer:
   • Cause: Washers press against the valve seat, and constant friction can wear them out, leading to drips from the spout.
   • Solution: Replace the worn-out washer. Our skilled plumbers at Michael Pollitt, Inc. can ensure the correct washer is installed.
4. Loose Parts:
   • Cause: Over time, the nuts and screws inside the faucet can become loose, causing leaks.
   • Solution: Tighten any loose parts. If you’re unsure, a Michael Pollitt, Inc. technician can check and secure all components for you.
5. Worn Cartridge:
   • Cause: In cartridge faucets, the cartridge can wear out and cause leaks.
   • Solution: Replace the worn cartridge. Michael Pollitt, Inc. can provide the correct cartridge and professional installation.
6. High Water Pressure:
   • Cause: Excessively high water pressure can cause leaks in your faucet and other fixtures.
   • Solution: Our team at Michael Pollitt, Inc. can assess your water pressure and install pressure-reducing valves if necessary.
7. Broken Parts:
   • Cause: Internal parts, such as seals or springs, can break or become damaged over time, leading to leaks.
   • Solution: Replace the broken parts. Our expert plumbers can diagnose the problem and replace any broken components.
8. Old Faucet:
   • Cause: Older faucets may have multiple worn or corroded parts that lead to leaks.
   • Solution: Consider replacing the entire faucet. Michael Pollitt, Inc. can help you choose a new, high-quality faucet and install it for you.

If you’re experiencing a leaking faucet, don’t hesitate to contact Michael Pollitt, Inc. Our experienced plumbers can quickly diagnose the problem and provide effective solutions to stop the leak and restore your faucet to proper working order.

It’s essential to know when to call a plumber to prevent minor issues from turning into major problems. Here’s a guide on when you should contact Michael Pollitt, Inc. for professional plumbing assistance:

1. Immediate Attention Needed:

• Burst Pipes: If you have a burst pipe, call a plumber immediately to prevent extensive water damage.
• Sewage Backups: Any sign of sewage backing up into your home requires immediate professional intervention to prevent health hazards.
• No Water Supply: If you suddenly lose your water supply, it’s essential to contact a plumber right away to diagnose and fix the issue.
• Flooding: Any flooding in your home due to plumbing issues needs urgent attention to minimize damage and repair costs.
• Gas Leaks: If you suspect a gas leak, leave your home immediately and call emergency services. Afterward, contact a plumber to repair the leak.

2. Within a Few Hours:

• Significant Leaks: A significant leak that can’t be controlled or is causing noticeable damage should be addressed within a few hours.
• No Hot Water: If your water heater stops working and you have no hot water, contact a plumber to diagnose and repair the issue.

3. Within a Day or Two:

• Persistent Drips or Leaks: While a small drip might not seem urgent, it can waste water and lead to higher bills. Address it within a day or two.
• Slow Drains: If you notice slow drainage in sinks, tubs, or showers, it’s best to call a plumber to clear any blockages before they worsen.
• Running Toilet: A toilet that runs continuously can waste significant amounts of water. It should be fixed promptly to avoid high water bills.

4. During Regular Maintenance:

• Regular Inspections: Schedule regular plumbing inspections to catch potential issues before they become serious problems. This can be done annually or bi-annually.
• Routine Maintenance: Routine maintenance of water heaters, sump pumps, and other plumbing fixtures can prevent future emergencies.

5. When in Doubt:

• Unusual Noises: If you hear gurgling, banging, or other unusual noises from your plumbing, it’s a good idea to have it checked out.
• Discolored Water: Yellow, brown, or rusty water can indicate pipe corrosion or other issues that need professional attention.
• Low Water Pressure: Persistent low water pressure can be a sign of a bigger problem, such as a hidden leak or pipe blockage.

Why Choose Michael Pollitt, Inc.:

• Expert Technicians: Our skilled plumbers are equipped to handle all types of plumbing issues, big or small.
• Prompt Service: We understand the urgency of plumbing problems and strive to provide timely and efficient service.
• Emergency Availability: We offer emergency plumbing services to address urgent issues promptly.
• Quality Work: Our commitment to quality ensures that your plumbing issues are resolved correctly the first time.

Don’t wait until a minor issue becomes a major headache. Contact Michael Pollitt, Inc. at the first sign of a problem to ensure your plumbing system remains in top condition.